Senior Customer Success Manager

London-based | UK Travel to Client Sites

£55,000+ DOE + Commission

Are you obsessed with delivering exceptional customer experiences?

Can you spot a retention risk before it becomes a problem?

Do you thrive on building long-term partnerships that drive loyalty, growth and customer advocacy?

Can you anticipate customer needs before they even raise them?

If you’re driven by customer success, retention and building relationships that genuinely last, this could be your next move.

Build relationships. Drive retention. Shape customer success.

At QUBA, we’re redefining recruitment funding.

We’re a fast-growing fintech delivering flexible, technology-led invoice finance solutions to recruitment businesses across the UK.

But what sets us apart isn’t just our product, it’s how we support our customers.

We don’t just onboard clients. We partner with them.

And we’re now looking for a Senior Customer Success Manager to take ownership of our full portfolio of high-value clients, ensuring they don’t just stay with us, but grow with us.

This is a senior, strategic customer success role where retention, experience and long-term value creation sit at the centre of everything you do.

The impact you’ll make

You will:

• Own and evolve long-term relationships across a portfolio of recruitment businesses.
• Drive best-in-class retention, engagement and customer satisfaction.
• Act as a trusted partner to founders, directors and senior decision-makers.
• Proactively identify churn risks and intervene before they materialise.
• Deepen customer value by ensuring clients fully adopt and benefit from our funding and technology solutions.
• Lead high-quality, commercially focused customer conversations that build trust and long-term loyalty.
• Represent the voice of the customer internally, shaping product, service and experience improvements.
• Partner closely with Sales, Credit, Operations and Product teams to deliver seamless customer outcomes.

What great looks like

Success in this role means:

• Customers stay longer and grow their relationship with us over time.
• Increased utilisation of funding facilities across your portfolio.
• Strong customer engagement and satisfaction scores.
• High levels of advocacy, referrals and trust.
• Clear reduction in churn risk through proactive relationship management.
• Your insight directly influencing product and customer experience improvements.

What we’re looking for

You’ll likely come from a background in:

• B2B Customer Success / Account Management / Retention roles
• Invoice Finance
• Recruitment Funding
• Asset-Based Lending
• Fintech / Financial Services

And you’ll bring:

• Strong experience managing and growing B2B client relationships.
• A customer-first mindset with a deep focus on retention and experience.
• Confidence engaging with senior stakeholders and business owners.
• Commercial awareness with the ability to balance customer outcomes and business goals.
• A proactive, anticipatory approach to client management.
• Strong communication, influence and relationship-building skills.
• Resilience and confidence in handling complex or challenging conversations.
• Strong ability to analyse customer data, engagement trends and usage patterns to identify risks, opportunities and growth potential across your portfolio.

Why join QUBA?

Because this isn’t a reactive account management role.

It’s a high-impact customer success position where you’ll directly shape how clients experience, adopt and grow with our business.

You’ll be trusted to own relationships, influence strategy and help ambitious recruitment businesses scale with confidence.

If you want to build something meaningful with customers, not just manage them, we’d love to hear from you.

What We Offer

• Competitive salary of £55,000+ plus commission.
• 22 days' holiday plus bank holidays, increasing with length of service.
• Hybrid role with 1-2 days in our Southampton office and then typically 2-3 days of client meetings.
• Enhanced family leave policies.
• Company life assurance scheme (4x salary).
• 24/7 Employee Assistance Programme and wellbeing support.
• Discounts and perks platform, including retail and restaurant offers.
• Free gym membership.
• Cycle to Work scheme.
• Ongoing learning and development opportunities.
• A collaborative, supportive culture within a fast-growing fintech business.

Diversity & Inclusion

QUBA is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Reasonable adjustments are available throughout the recruitment process. If you require support at any stage, please contact humanresources@quba.solutions.